Net Promoter Score – NPS

Net Promoter Score – NPS

Net Promoter Score (NPS)® is a powerful tool which measures customer experience and predicts growth of your business. It can be used in your online surveys to gauge customer loyalty and, in the long run, company’s health. Beauty of NPS is that it is based…

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Why Customer Satisfaction Survey Is Important?

Customer satisfaction survey is important because it provides business owners with facts that they can use to manage and improve their businesses. Top Reasons Why Customer Satisfaction Survey is Important 1. Consumer Repurchase Intentions Asking customers to rate their satisfaction on a scale of 1-10 is…

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