CUSTOMER SATISFACTION SURVEY TEMPLATE

For growth of your business, your customer’s satisfaction is highly important. Our experts have developed this customer satisfaction template to get you insights from convenience to professionalism. From the obtained results, you will be able to effectively gauge customers’ satisfaction which will help you build stronger relationships with them.

 

CUSTOMER SATISFACTION SURVEY

1.     How likely is that you would recommend my company to a friend?

Not at all likely

Extremely likely

0 1 2 3 4 5 6 7 8 9

2.     Overall, how satisfied or dissatisfied are you with my company?

·         Very satisfied

·         Somewhat satisfied

·         Don’t know

·         Somewhat dissatisfied

·         Very dissatisfied

3.     Which of the following words would you use to describe our products? Select all which apply.

·         Reliable

·         High quality

·         Useful

·         Unique

·         Good value for money

·         Overpriced

·         Ineffective

·         Poor quality

·         Unreliable

4.     How well do our products/services meet your needs?

·         Extremely well

·         Very well

·         Somewhat well

·         Not so well

·         Not at all well

5.     How easy is it for you to find our products/services?

·         Very easy

·         Somewhat easy

·         Easy

·         Somewhat difficult

·         Very difficult

6.     How would you rate that value for money of the products/services?

·         Excellent

·         Above average

·         Average

·         Below average

·         Poor

7.     How responsive have we been to your questions or concerns about our products/services?

·         Extremely responsive

·         Very responsive

·         Somewhat responsive

·         Not so responsive

·         Not at all responsive

·         Not applicable

8.     How long have you been a customer of our company?

·         I haven’t made a purchase yet

·         This is my first purchase

·         Less than six months

·         Six months to a year

·         1 – 2 years

·         3 or more years

9.     How likely are you to purchase any of our products/services again?

·         Extremely likely

·         Very likely

·         Somewhat likely

·         Not so likely

·         Not at all likely

10.    Do you have any other comments, questions or concerns?

[answer box here]